Frequently Asked Questions
Below are the questions buyers ask most often before placing a sculpture order with Donnol.
1. What is your minimum order quantity?
Most custom sculpture orders can start from one piece. Batch programs are also supported.
2. How long is production lead time?
Lead time depends on size, material, and finish. Small projects may take weeks; large public works need a longer production schedule.
3. What shipping methods do you support?
Sea freight, air freight for smaller items, and project-based export solutions.
4. Is there a custom design fee?
For some projects, design or 3D work may be charged separately. It depends on complexity and how complete your reference package is.
5. What are your payment terms?
Typical projects use a deposit before production and a balance before shipment. Final terms depend on order type and value.
6. Do you provide samples?
Yes, depending on project scale. Samples or finish swatches can be discussed during quotation.
7. Do you offer warranty support?
We provide workmanship support and after-sales guidance based on project type, material, and installation conditions.
8. Can you guide installation?
Yes. We can provide base details, embedded part guidance, and remote installation suggestions.
9. What materials do you recommend for outdoor use?
304/316 stainless steel, bronze, and properly specified FRP all have use cases depending on climate and finish goals.
10. What file formats can I send?
Images, PDFs, CAD, sketches, and dimension notes are all useful. The clearer the input, the faster the quote.